Key Performance Indicator

Logistics Terms

Definition

Quantifiable metrics used to evaluate the performance of logistics operations against defined targets. Common KPIs in time-critical logistics include: On-Time Delivery rate (primary), response time (time from order to courier dispatch), transit time accuracy, customs clearance time, cost per shipment, and customer satisfaction score. FlashGL reports KPIs to clients via monthly dashboards and quarterly business reviews, with root-cause analysis for any shipments that miss SLA targets.

Related Terms

Service Level Agreement SLA

A formal contract defining the expected service performance metrics between a logistics provider and a client. In time-critical...

Logistics Terms
On-Time Delivery OTD

The percentage of shipments delivered within the agreed transit time window. OTD is the primary performance metric for...

Logistics Terms
Transit Time

The total elapsed time from shipment pickup at origin to delivery at destination. In time-critical logistics, transit time...

Logistics Terms

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