FAQ

What should I do if my tracking hasn't updated?

2026-07-28 1 min read

Short gaps are normal during flights — GPS devices and courier phones are in flight mode while airborne, and updates resume on landing.

If tracking has not moved outside of a flight window, contact our 24/7 operations desk with your shipment reference. A human who knows your shipment — not a bot — will confirm the actual status within minutes. We monitor every shipment proactively, so in most cases we will have contacted you first.

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