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Our operations desk is staffed 24/7. For most requests, you will receive a confirmed flight plan and quote within 10–15 minutes of your initial call or email.
For AOG (Aircraft on Ground) emergencies, our dedicated AOG desk responds within 15 minutes — guaranteed. We understand that in time-critical logistics, every minute of delay costs money.
Related FAQs
How does Next Flight Out (NFO) differ from standard air freight?
Standard air freight routes shipments through cargo terminals with 12–48 hours of…
How quickly can a courier collect my shipment after booking?
In major cities we can typically collect within 1–3 hours of booking…
Can OBC shipments include cold chain or temperature control?
Yes. For pharmaceutical, biomedical, or temperature-sensitive shipments, our OBC couriers carry validated…
