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You receive proactive notifications at every key stage: booking confirmed, courier dispatched, pickup completed, export customs cleared, flight departed, flight arrived, import customs cleared, out for delivery, and delivered with proof of delivery.
Notifications are sent by email, and for urgent shipments we can additionally update you via WhatsApp or phone at the frequency you prefer — including a live handover call for AOG deliveries.
Related FAQs
What happens if my shipment is delayed?
Every shipment is monitored proactively by our operations team. If a flight…
How should I package my shipment?
Use a sturdy outer box or case with internal cushioning that prevents…
Is cargo insurance included in the shipment cost?
Yes. Comprehensive all-risk cargo insurance is included in all FlashGL shipments up…
