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You receive proactive notifications at every key stage: booking confirmed, courier dispatched, pickup completed, export customs cleared, flight departed, flight arrived, import customs cleared, out for delivery, and delivered with proof of delivery.
Notifications are sent by email, and for urgent shipments we can additionally update you via WhatsApp or phone at the frequency you prefer — including a live handover call for AOG deliveries.
Related FAQs
How is pricing determined for time-critical shipments?
Pricing depends on the service type (OBC, NFO, Charter), origin and destination,…
Can OBC shipments include cold chain or temperature control?
Yes. For pharmaceutical, biomedical, or temperature-sensitive shipments, our OBC couriers carry validated…
Can I share the tracking link with my consignee or colleagues?
Yes. The tracking link can be shared freely with your consignee, colleagues,…
