What happens if my shipment is delayed?

Every shipment is monitored proactively by our operations team. If a flight is cancelled or a connection is at risk, we do not wait — we rebook onto the next best routing immediately and notify you with a revised ETA, usually before the airline publishes the disruption.

Because we work with commercial passenger flights across multiple airlines, there are almost always alternative routings available. For genuinely critical deadlines, we can also position backup options (a second courier or charter availability) in parallel.