Meet and Assist

Definition

A premium airport service where a dedicated agent meets a passenger (or OBC courier) at the aircraft door upon arrival and escorts them through fast-track immigration, security, and transfer processes to their connecting flight or the exit. Meet and Assist is critical for OBC operations with tight connections — at congested hubs like LHR, FRA, or DXB, a courier with a 45-minute connection may miss their flight without meet-and-assist. FlashGL arranges meet-and-assist at major airports as part of the OBC service package when connection times are below MCT buffer.