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You receive proactive notifications at every key stage: booking confirmed, courier dispatched, pickup completed, export customs cleared, flight departed, flight arrived, import customs cleared, out for delivery, and delivered with proof of delivery.
Notifications are sent by email, and for urgent shipments we can additionally update you via WhatsApp or phone at the frequency you prefer — including a live handover call for AOG deliveries.
Related FAQs
How do I request a quote or book a shipment?
You can request a quote through our online Request a Quote form,…
Do you operate on weekends and public holidays?
Yes. Time-critical logistics does not stop for weekends. Our operations desk, AOG…
How is pricing determined for time-critical shipments?
Pricing depends on the service type (OBC, NFO, Charter), origin and destination,…
