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Aircraft on Ground (AOG): The Emergency Response Guide
Get the AOG playbook: 15-minute mobilization, 4–12 h door-to-door to the MRO, ATA 300 packaging, pre-clearance, CoC and AWB — plus a real 11-hour PVG–FRA case.
Who this is for
Line maintenance controllers, materials and purchasing teams, and MRO duty desks. Read it before you have an aircraft on the ground, not during.
What's inside
The cost of a grounded aircraft · Service specifications · The four-step AOG process · Packaging, airworthiness and customs · The documentation set · Why FlashGL for AOG · Case: A320 hydraulic valve, PVG → FRA · What to have ready before you call · FAQ
What you'll take away
- The three failure points in an AOG move — packaging, airworthiness and customs — and which one delays most shipments.
- The exact document set, including who is allowed to issue an airworthiness release (it is not your forwarder).
- A 15-minute-mobilization, 11-hour-transit recovery you can hold your own desk against.
Set up the account before the aircraft is on the ground. Send your station list, part categories and MRO delivery points and we will pre-register you. Request a quote
